Privacy Policy

Last updated: 16 August 2026

1. Who We Are

This Privacy Policy applies to ScaleUP PTY LTD ("ScaleUP", "we", "us" or "our") and the website scaleupsa.com.

2. Scope of This Policy

This policy explains how ScaleUP processes personal information when you visit our website, contact us, enquire about our services, communicate with us or make a candidate-related enquiry.

3. Information We May Collect

Depending on how you interact with ScaleUP, we may collect:

• Your name.
• Company or organisation name.
• Business or personal email address.
• Telephone number.
• The type of enquiry you submit.
• Information contained in your enquiry or correspondence.
• Candidate or professional information that you voluntarily provide to ScaleUP.
• Information exchanged during recruitment, service scoping, proposals or business discussions.
• Technical information that our hosting or technology providers may process for website operation, security and troubleshooting, such as IP address, browser information, timestamps and server logs.

4. How We Use Personal Information

We may process personal information to:

• Respond to enquiries.
• Understand your business requirements.
• Scope Outsourcing or Managed IT opportunities.
• Recruit, screen and coordinate suitable candidates.
• Communicate with candidates and prospective clients.
• Prepare proposals, agreements or service arrangements.
• Manage existing business relationships.
• Operate, secure and improve our website and systems.
• Maintain appropriate business and compliance records.
• Comply with legal or regulatory obligations.
• Protect ScaleUP's legitimate business interests and rights.

5. Lawful Processing

ScaleUP processes personal information only where permitted by applicable law. Depending on the circumstances, this may include processing based on consent, steps required to enter into or perform a contract, legal obligations, or legitimate interests associated with operating and protecting our business.

6. Candidate Information

Where you contact ScaleUP as a candidate, information you provide may be used to assess your suitability for current or future opportunities.

Where appropriate to the recruitment process, relevant candidate information may be shared with a prospective client for consideration for a role, provided that the sharing is consistent with the purpose for which the information was collected and applicable privacy requirements.

Candidates should avoid sending unnecessary sensitive or special personal information unless ScaleUP specifically requests it for a lawful purpose.

7. Sharing of Personal Information

ScaleUP does not sell personal information.

We may disclose information where reasonably necessary to:

• Technology, hosting, email or other service providers.
• Prospective clients where candidate information is relevant to a legitimate recruitment process.
• Professional advisers such as accountants, attorneys or consultants.
• Authorities, regulators or other parties where disclosure is required or permitted by law.
• Protect ScaleUP, its clients, candidates or other persons from fraud, security threats or unlawful activity.

8. International Processing

Some technology providers or business partners may process information outside South Africa.

Where personal information is transferred across national borders, ScaleUP will take reasonable steps to ensure that the transfer is made in accordance with applicable privacy requirements.

9. Retention

ScaleUP retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, contractual requirements, or where retention is required or permitted by law.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and appropriate.

10. Information Security

ScaleUP takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or unlawful processing.

No internet-based system can guarantee absolute security, but we aim to use safeguards appropriate to the nature of the information and the risks associated with its processing.

11. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether ScaleUP holds personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction where ScaleUP is no longer authorised to retain the information.
• Object to certain processing.
• Object to direct marketing.
• Lodge a complaint with the South African Information Regulator.

Requests can be sent to info@scaleupsa.com . We may need to verify your identity before responding to certain requests.

12. Direct Marketing

Submitting a general website enquiry does not automatically subscribe you to ongoing marketing communications.

Where ScaleUP sends electronic marketing communications, we will do so in accordance with applicable requirements and provide an appropriate means to opt out where required.

13. Cookies and Website Technology

The current ScaleUP website does not intentionally operate a separate advertising or behavioural tracking system.

Our hosting and technology infrastructure may process technical information required to deliver, secure and troubleshoot the website.

If ScaleUP later introduces analytics, advertising platforms or other non-essential tracking technologies, this policy will be updated and any consent mechanism required by applicable law will be implemented.

14. Complaints

If you have a privacy concern, please contact ScaleUP first so that we can attempt to resolve it.

You may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator complaints information

15. Changes to This Policy

ScaleUP may update this Privacy Policy as our services, website, technology or legal obligations change.

The latest version will be published on this page with an updated date.

16. Contact Us

Privacy questions or requests can be sent to:

ScaleUP PTY LTD
Email: info@scaleupsa.com